IT SUPPORT SERVICES
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IT SUPPORT SERVICES
Comprehensive IT support tailored for regulated environments. We ensure your IT infrastructure remains secure, compliant, and always operational.
Help Desk & Technical Support
Responsive, multi-tier IT support to keep your operations running smoothly. Our technical support team understands the unique requirements of GxP-regulated environments, ensuring every issue is resolved with compliance in mind.
- Tiered support model (L1, L2, L3) for efficient issue resolution
- Incident management and tracking with SLA-driven response times
- Remote and on-site support options
- User account management and access control support
- Application support for pharma and laboratory software
IT Asset Management
Complete lifecycle management of your IT assets from procurement to retirement, ensuring compliance with regulatory requirements for traceability and documentation
- IT asset inventory and tracking systems
- Hardware and software lifecycle management
- License management and compliance tracking
- Asset disposal and decommissioning with proper documentation
- Configuration management for regulated systems
Hardware/Software Maintenance
Proactive maintenance programs to maximize uptime and extend the life of your critical IT systems, with full compliance documentation.
- Preventive maintenance scheduling and execution
- Patch management with change control compliance
- Software updates and upgrades with validation impact assessment
- Hardware repair, replacement, and warranty management
- System performance monitoring and optimization
Network Management
Secure, reliable network infrastructure management designed for regulated pharmaceutical and life sciences environments.
- Network design, qualification, and documentation
- Network monitoring and performance management
- Firewall and security management
- VPN configuration and remote access management
- Network segmentation for GxP and non-GxP environments
Periodic Backups and Audit Trail Review
Ensuring data integrity through systematic backup management and regular audit trail review — critical requirements for 21 CFR Part 11 and EU Annex 11 compliance.
- Automated backup configuration, scheduling, and verification
- Backup recovery testing and disaster recovery planning
- Periodic audit trail review for computerized systems
- Data integrity assessments and ALCOA+ compliance checks
- Backup documentation and SOPs for regulatory readiness
- Business Continuity Planning (BCP) and Disaster Recovery (DR) support
Our few benefits
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Why choose?
Latest equipment
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Safe diagnoses
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